What we do
Bandera Plumbers is a plumbing service line for Bandera County. You call (858) 363-8298 at any hour, a person answers, and we send a licensed plumber to your home, ranch, cabin or business in Bandera, Pipe Creek, Lakehills, Medina or the ranch roads in between. Bandera Plumbers connects you with independent licensed plumbers who perform the work.
We built it this way because plumbing trouble out here rarely waits for business hours, and because the county is big. A burst line under a cabin on the upper Medina River and a backed-up kitchen sink on Main Street need the same thing: someone who picks up the phone and a plumber who knows rural systems.
Our 24/7 promise, and what it does not mean
The phone is answered 24 hours a day, 7 days a week, holidays included. That is a promise we can keep.
What we will not do is promise a plumber in your driveway within a set number of minutes. Lakehills is about half an hour from Bandera on a good day. A low-water crossing that is closed after rain, a gate with no code, or an ice storm that has every plumber in the Hill Country on a call can all change the trip. When you call, we tell you honestly what the drive looks like from where the nearest available plumber is.
Need a plumber now? A real person answers, day or night.
Answering 24/7Every plumber we send is licensed and insured in Texas.
Licensed and insured, every time
Every plumber we send is licensed and insured in Texas.
That matters more here than in a big city. Texas law exempts some plumbing outside city limits and in small towns from state licensing, so unlicensed work is legal and common in parts of the county. We do not use that gap. The plumber who comes to your property holds a license from the Texas State Board of Plumbing Examiners, and you are welcome to ask for the license number and look it up before work starts. Bandera Plumbers itself is not a plumbing contractor and does not hold a plumbing license; the plumbers do.
Who you will meet at the door
We do not put a team photo or a list of names on this page, and that is deliberate. The plumber who comes to you is the licensed plumber closest to your property when you call, so it changes with the day and the road. What does not change: the plumber introduces themselves, tells you who they work for, and shows you their Texas license if you ask. If you would rather check it before they arrive, ask the dispatcher for the plumber's name.
Need a plumber now? A real person answers, day or night.
Answering 24/7Every plumber we send is licensed and insured in Texas.
How dispatch works across a rural county
- You call and describe the problem. We ask whether you are on city water and sewer or a well and septic system, what you are seeing, and whether water is still running.
- We help you make it safe. If a pipe has burst, we walk you through shutting off the meter valve or the well pump breaker while you are still on the line.
- We send the nearest available licensed plumber and pass along your gate code, landmarks and anything else that helps them find a place with no street number.
- The plumber diagnoses and prices the job. You get the price before any repair starts, and nothing happens without your approval.
- The repair is tested with water running or under pressure, and you get an invoice that lists the work.
What our plumbers do, and do not do, on wells and septic systems
Most of Bandera County lives on a private well and a septic system, so we are clear about scope.
The plumbers we send handle the plumbing on both ends: pressure tanks, pressure switches, the water line from the wellhead to the house, softener and filter hookups, the drain line from the house to the septic tank, cleanouts and vents.
Two kinds of work need a different license. Pulling or replacing a submersible well pump is done by a well pump installer licensed by the Texas Department of Licensing and Regulation. Pumping a septic tank, repairing a drain field or spray field, or servicing an aerobic unit is done by a septic provider licensed by TCEQ, and septic repairs are permitted through Bandera County as TCEQ's authorized agent. If that is what your problem needs, we tell you on the phone so you do not pay for a plumber's trip that cannot fix it.
Need a plumber now? A real person answers, day or night.
Answering 24/7Every plumber we send is licensed and insured in Texas.
Who regulates what
Plumbing in Bandera County touches several agencies, and knowing which one covers what helps you check anyone who works on your property:
| Work | Who licenses or permits it |
|---|---|
| Plumbing: supply lines, drains, water heaters, the house side of a well or septic system | Texas State Board of Plumbing Examiners (TSBPE) licenses plumbers |
| Drilling a well, pulling or replacing a well pump | Texas Department of Licensing and Regulation (TDLR) licenses drillers and pump installers |
| Septic tanks, drain fields, spray fields, aerobic units | TCEQ licenses septic installers and maintenance providers; Bandera County permits septic systems as TCEQ's authorized agent |
| Registering a well and the county's groundwater rules | Bandera County River Authority and Groundwater District (BCRAGD) |
| Water and sewer service inside town | City of Bandera |
Our commitments to you
- A person answers the phone 24 hours a day, every day of the year.
- You get the price before any work starts, and nothing is done without your approval.
- If the job changes once a wall or floor is open, you hear the new price before the work changes.
- The repair is tested before the plumber leaves, and the invoice lists what was done.
- You get an honest drive estimate, never a made-up arrival time.
- If the problem belongs to a septic provider or a pump installer, we tell you on the phone.
Need a plumber now? A real person answers, day or night.
Answering 24/7Every plumber we send is licensed and insured in Texas.
Where we work
We cover Bandera and the communities around it: Pipe Creek east on SH 16, Lakehills and Lake Medina Shores on Medina Lake, Medina up the river, and Bandera Falls, Tarpley and the ranch roads in between. Our service area page has the drive estimates, the zip codes and who supplies the water in each place.
If something goes wrong
Tell us first. Call (858) 363-8298, or send a note through our contact page, and explain what happened; we contact the plumber who did the work and help get it put right. If you are not satisfied with how a licensed plumber handled your job, you can also file a complaint with the Texas State Board of Plumbing Examiners, which licenses and disciplines plumbers in Texas.
Need a plumber now? A real person answers, day or night.
Answering 24/7Every plumber we send is licensed and insured in Texas.
Reviews and local job stories
We are new, and we will not post made-up testimonials or star ratings. Real reviews from Bandera County customers will be added here as they come in.
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We do not post made-up testimonials or star ratings. Reviews will appear here once customers in Bandera County leave them.