Privacy Policy

Who we are

This policy covers plumbingbandera.info and the phone line (858) 363-8298, operated as Bandera Plumbers. Bandera Plumbers connects you with independent licensed plumbers who perform the work. This policy explains what information we collect when you call us or use the website, how we use it, and the choices you have.

Information we collect

When you call. We record the phone number you call from, the time and length of the call, and the details you give us: your name, the property location, gate or access notes, whether the property is on a well or septic system, and the plumbing problem. Calls may be recorded for quality and dispatch accuracy. If a call is recorded, you will be told at the start of the call.

When you use the request form. We collect what you type: name, phone number, email address if you give one, the service you need, the type of water and sewer system, the town or road, access notes and your message. We also record the page you sent the form from.

When you browse the site. Like most websites, our hosting provider and any analytics or advertising tools we use may collect technical data such as your IP address, browser type, device, pages viewed, the site that referred you, and whether you tapped a click-to-call link or sent the form. This is used to measure which pages help people reach us.

We do not ask for and do not want payment card numbers, Social Security numbers or other sensitive identifiers through this website.

How we use information

• To answer your call or request and send a plumber to your property.
• To share the job details with the independent licensed plumber assigned to your job, so they can contact you, find the property and quote the work.
• To call or text you about your request, including follow-up about the job.
• To keep records of requests and dispatches, resolve complaints, and meet legal obligations.
• To understand how the website is used and improve it, including measuring calls and form submissions that come from advertising.

Sharing

We share your job details with the plumber assigned to your job, and, where needed, with a septic or well pump specialist you agree to be referred to. We use service providers for website hosting, form handling, call handling and analytics, and they process information for us under their own terms. We may disclose information if required by law or to protect the safety of a person. We do not sell your personal information.

Cookies and analytics

The site may use cookies or similar tools from analytics and advertising providers, such as Google, to count visits and conversions. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. Blocking cookies does not stop the site or the phone line from working.

Calls and texts

By sending the form and checking the consent box, you agree that Bandera Plumbers and the plumber assigned to your job may call or text the number you provide about your request. Message and data rates may apply. You can ask us to stop at any time by telling the caller, replying STOP to a text, or calling (858) 363-8298.

How long we keep information

We keep request and dispatch records for as long as needed to provide the service, handle follow-up and warranty questions from the plumber, and meet legal and tax requirements, then delete or de-identify them.

Security

We use reasonable safeguards for the information we hold. No website or phone system is perfectly secure, so please do not send sensitive information through the form.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. Call (858) 363-8298 with any request.

Children

This site is meant for adults arranging plumbing service. We do not knowingly collect information from children under 13.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

Bandera Plumbers, Serving Bandera, TX 78003 and nearby areas. Phone: (858) 363-8298, open 24 hours, 7 days a week.